07-21-2016 WorkshopThe City ®f
CityCommission
iventuraA
Workshop Meeting
__,, .
July 21, 2016
Immediately following Commission Meeting
19200 west country Club Drive Aventura, FL 33180
Executive Conference Room
AGENDA
1. Miami -Dade County Fire Rescue Update by Fire Chief Downey
(City Manager) *
2. Investment in Israeli Bonds (Mayor Weisman)*
3. NE 188th Park Naming (City Manager) *
4. Adjournment
* Back-up Information Exists
This meeting is open to the public. In accordance with the Americans with Disabilities Act of 1990, all persons who are
disabled and who need special accommodations to participate in this meeting because of that disability should contact the
Office of the City Clerk, 305-466-8901, not later than two days prior to such proceeding.
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Miami-Dade Fire Rescue Department
Services to
The City of Aventura
Miami-Dade Fire Rescue (MDFR) originated as a single- professionalized its staff and built new lifeguard stations
unit fire patrol in 1935. In 2015, MDFR celebrated 80 at both beaches. MDFR distinguishes itself from other
years since its inception. It has since grown into the fire-rescue departments in a number of areas.
largest fire rescue department in the southeast United
States and one of the top ten largest in the nation. With MDFR offers a higher level of service providing more
a response territory of 1,899 square miles and a resident ALS suppression units than most departments and a
population of more than 1.9 million, MDFR responds to greater level and grade of response staff. Over 90% of
more than 250,000 calls for assistance annually making MDFR's units are staffed and equipped to provide ALS
it one of the busiest departments in the nation. Almost services. MDFR staffs four firefighters on suppression
2,500 employees staff 141 units in service throughout 68 units and three firefighter paramedics on rescue units.
fire rescue stations and several administrative facilities
serving residents, businesses, and visitors 24 hours a
day, 7 days a week, 365 days a year. In addition to
providing transport services through 54 rescue units in
service, MDFR provides emergency air transport service I 4 • ,.
within Miami-Dade County to State-approved Trauma .� .' _
Centers via two full-time rescue helicopters. ici-- ti Y y. -_: l •
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' MDFR transports critically injured tvred patient.
f' r _ -_ Through the efforts of MDFR, Miami Dade residents also
't-4' : 1 "A. '' have the highest survival rates after a blocked coronary
€ a 'S , ___A ` artery in the nation. Over eight years ago, MDFR
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< established the Miami Dade STEMI (ST Elevation
Myocardial Infarction) Network. STEMI, typically referred
to as a blocked coronaryartery, is the leadingcause of
Firefighters battle a cargo container fire. ry
death in the United States and the leading cause of
MDFR is considered one of the most elite fire rescue death for women in the United States. Hospitals within
departments in the country and is recognized around the the STEMI network are required to restore blood flow to
world for its exemplary service. Firefighters are skilled in a patient's blocked artery within 90 minutes from arrival
fire suppression technology and advanced life support of paramedics to the patient. This timely intervention
(ALS). Rescue units are capable of providing pre- significantly reduces a patient's chances for permanent
hospital care to trauma patients, heart-attack patients, damage or death and increases their likelihood for a
and stroke victims. normal quality of life. The STEMI network has reduced
the time it takes to restore blood flow to a patient from
MDFR has more specialized response units than any approximately 2 hours and 15 minutes to 60 minutes.
other fire-rescue department in the southeastern United
States. The department provides air-rescue transport, The Office of Emergency Management (OEM), is also
airport rescue firefighting, ocean rescue, technical part of MDFR. OEM manages the County's Emergency
rescue (vehicle extrication and confined-space rescue), Operation Center (EOC), which coordinates emergency
hazardous materials mitigation, and urban search and response and recovery plans and Operations in order to
rescue. The department also maintains the Florida maximize the use of resources within Miami-Dade
Antivenin Bank and provides inspections and code County. OEM coordinates its activities with the County's
enforcement services. MDFR also protects two beaches: municipalities, non-profit social service and medical care
Haulover and Crandon, with a combination of full-time agencies. OEM is accredited by the Emergency
and part-time professional lifeguards. Since joining Management Accreditation Program (EMAP).
MDFR in 2003, the Ocean Rescue Bureau has
Miami-Dade Fire Rescue Department
Services to
The City of Aventura
In calendar year 2015, MDFR's 141 frontline rescue and MDFR was also recommended to receive reaccreditation
fire suppression units were dispatched almost 400,000 in 2015 by the Commission on Fire Accreditation
times to more than 246,000 emergencies in 2015. Of International (CFAI), which is part of the Center for
these, approximately 204,000 were medical Public Safety Excellence, Inc. The department remains
emergencies. MDFR transported greater than 80,000 one of only 217 agencies to achieve this status by CFAI
residents and visitors to South Florida hospitals. MDFR and continues to be the largest accredited fire-rescue
responded to nearly 23,000 fire-related calls. In addition, department in the Southeast and the second largest in
MDFR personnel responded to more than 15,000 non- the Nation.
fire-rescue related calls for service.
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MDFR's Air Rescue Unit celebrated 30 years of service , 1 ' ?I
in 2015. Since its inception in 1985, MDFR has provided �- ie- I�!�i''lii h hl• ,rs 136 -,
•
air transport for critically ill and injured residents and .01.;,,--.41111---.11.1.::: —
visitors of Miami-Dade County. Responding to i' --
a
approximately 1 200 calls a ear, this unique unit has t.,• I
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pP Y Y q grown from one full-time helicopter to four in the past 111 'k . - - V - ••;ttjt.'It( 0, :in7J*'
nine years. Air Rescue South is located at Miami i,,• `,• •,a,°, r`•" it `, ',1
Executive Airport and Air Rescue North is located at C v " .r I i9' ,
Opa-Locka Executive Airport. Each aircraft is staffed by _•`; ,, •, , MF, !, :I. , '1 ;,,, •, 1 .u4'.ti,I "i .t
two pilots and two firefighter-paramedics 365 days a ,_,-,,,,,_._;1•1'.
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' year, including MDFR's first female pilot who joined the ti - _ _ _
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crew in 2013. . fi • _ _ _ _
,'-:',4;1-7-',:.. �., 4--,�. One of the three firefighter recruit classes in 2015.
__ - - .1MDFR welcomed three recruit classes in 2015, totaling
63 new firefighters to our Department. MDFR also
celebrated the opening of two new fire stations, Station
:*--•-•;- .., 70 in South West Miami-Dade and Station 64 in the
Town of Miami Lakes. MDFR's world renowned Urban
Search and Rescue (US&R) Team, Florida Task Force 1
_ Fiii (FLTF-1), received an Operational Readiness Score of
98.7% from the Federal Emergency Management
Agency's (FEMA) Peer Evaluation Team. FL-TF1
_ received the highest rating amongst the 28 Task Forces
in the FEMA US&R System. These teams respond to
___ --- - natural and man-made disasters that occur nationally
MDFR's Fireboat 1 and Air Rescue South and internationally.
MDFR's Fireboat was placed back in service in late 2014 -
and is currently stationed at the Port Miami. The 50 foot
vessel provides enhanced rapid response to all types of
maritime emergencies. A second Fireboat will be placed MICUf STATION 70
in service at the Haulover Marina in April 2016. cocor+�T r"4"" Fine
During 2015, MDFR received the Lifeline® EMS Silver --- - ; - -
Level Recognition Award given by the American Heart �' - 0_ - - - .�
Association to EMS teams across the nation for their x� + '` �'"
vital role in providing timely treatment to patients who - L1• r �?_
experience severe heart attacks. Agencies that receive ° - =' j
the Mission: Lifeline Silver award have demonstrated at •._ '' _
least 75 percent compliance for each required - V
achievement measure for the entire year, and treat at :-- . . —
least eight STEMI patients for the year. MDFR Coconut Palm Fire Station ri?o
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Miami-Dade Fire Rescue Department
Services to
The City of Aventura
MDFR Fire Chief Dave Downey was named 2015 To this end, MDFR has been measuring the quality and
Florida Fire Chief of the Year by the Florida Fire Chiefs' effectiveness of our EMS service for the past five years,
Association. This award is the highest honor the Florida The survey instrument (Attachment I), which is sent to
fire service can bestow on one of its fire chiefs. MDFR 20% of MDFR EMS patients monthly, allows
Assistant Director and Director of Miami-Dade County's respondents to rate the quality of their experience
Office of Emergency Management, Curtis Sommerhoff, between one (1) and five (5), with one being strongly
was also honored by the Miami-Dade County Board of dissatisfied and five being strongly satisfied with the
County Commissioners for being named Emergency service. Unlike other survey instruments used by Miami-
Manager of the Year. Dade County, this survey continuously monitors the
opinions of the service we deliver the prior month rather
MDFR Lieutenant Douglas Keller was named the 2015 than taking a "snapshot" of the service at a particular
Investigator of the Year by The Fire Investigators of time. The survey also provides the respondent a section
Florida (FIF), the Florida chapter of the International for additional comments. Overall, 11% of patients (or
Association of Arson Investigators (IAAI). The FIF's main 3,301 respondents) returned completed surveys yielding
goal is to support and provide training to fire an overall score of 4.86. Respondents rated MDFR's
investigators and other related professionals in both services as follows for each question during calendar
public and private sectors to further the prevention, year 2015,
investigation and prosecution of arson and related
crimes. 1) MDFR responded to your needs in a timely manner:
4.86
The Fire Prevention Division of MDFR accepted a 2) MDFR explained your treatment options to you: 4.80
donation from First Alert of 200 tamperproof smoke 3) MDFR treated you in a professional manner: 4.91
alarms which will be distributed to seniors in Miami-Dade 4) MDFR met your expectations when you requested
County. While seniors make up nearly 18% of Miami- assistance: 4.88
Dade County's population, they account for 36% of all
fire related deaths. Last year, MDFR provided and During calendar year 2015, 111 residents from the City
installed over 5,000 smoke alarms to elderly and of Aventura have rated MDFR with an overall score of
disadvantaged residents throughout Miami-Dade 4.88, expressing their satisfaction with the service
County. provided by MDFR. This equates to a 98% satisfaction
rate. Below are a few comments received from Aventura
residents. A summary of all surveys received is
11 - _ I presented in Attachment II. Names and addresses
� �ILhL �,'_ d - from Aventura residents have been redacted in
• .r. _ accordance to Florida Statutes Chapter 119.
Imp
1..: �� "Exceptional Service and Professionalism! Amazing
• ` IIMPF7 �" people skills. Capable of turning a tragedy into a
• : ' . t, � misfortune and then manage such misfortune and make
11. � t4 it seem as it can be addressed and treated. Able to
,44
provide comfort in a much needed moment! Thank You!"
67
f``! "The gentlemen who attended my call were excellent at
their job. Well trained, great human relations and gentle.
Thank you for doing our job in putting our lives in such
MDFR Assistant Chief Arthur Holmes Jr.with First Alert
capable hands. I'm approaching 96 years young and I
Everyday MDFR Operations field personnel have appreciate that, as an American, I could actually
hundreds of opportunities to exceed customer converse in my own language and be understood and
expectations while fulfilling our service demands. laugh while being in such pain. Thank you, Great job."
MDFR's commitment to providing the highest quality
service to our community continuously fosters an "I would like to take this opportunity to thank the
atmosphere of service excellence and constant paramedics that attended to my needs on 10/17/15 at
improvement. Employees routinely "go the extra mile" 10:15 am. They were courteous, kind and
for our customers. We are individually committed and compassionate. They explained everything and treated
collectively exemplify our mission: Always Ready, me with respect and concern. They were extremely
Proud to Serve. conscientious and relieved my fears. Thank you for their
dedication to their profession at my time of need..."
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Miami-Dade Fire Rescue Department
Services to
The City of Aventura
The City of Aventura, located in the northeastern part of
Miami-Dade County, spans an area of 3.5 square miles . =�
and is bordered by the Town of Golden Beach to the
east, the City of North Miami Beach to the south,
Biscayne Boulevard to the west, and the City of _ -_- _
Hallandale Beach to the north (Attachment Ill). The -_--. -- -- •',4 .:;,.:_ ,..._,C—.
• ..•_ • - • _: ....._ ... _
City incorporated on November 7, 1995 and has been
part of the Miami-Dade Fire Rescue Service District ;w,; .-_
since its inception. Based on 2013 U.S. Census data, •
the City has a residential population of 37,199, with
almost 17,605 households.
williiiimisei
During calendar years 2014 and 2015, MDFR responded
to 11,242 emergency calls received from the City of Aventura Station 8 serving the City of Aventura
Aventura. Table I depicts incident type and related As depicted on Attachment III, an additional nine (9) fire
response times for incidents MDFR responded to within rescue stations are within four and a half (4.5) miles of
the City during this time period. the City which house two (2) Battalion Chiefs; seven (7)
Table I rescue transport units; and nine (9) suppression units,
MDFR Responses to the City of Aventura one (1) of which are BLS Engine, two (2) ALS Engines,
Calendar Years 2014 and 2015 one (1) ALS Engine (Hazardous Material (HazMat)
Incidents Support), one (1) 75-foot ALS Ladder, two (2) 60-foot
MDFR* MDFR* ALS Aerials, one (1) 105-foot BLS Ladder, one (1) 100-
Average Average foot BLS Platform (Table III). These units exceed the
Response Response NFPA recommended for responding to both high and
Call Type 2015 Time 2014 Time
medium occupancies.
Life Threatening 3,342 6:33 3,355 6:16
Table III
Non-Life Threatening' 1,421 7:00 1,262 6:45 MDFR Stations within Four and a Half Miles of the City of Aventura
Structure&Other Fires 649 6:40 620 6:39 Miles to
Name City of Apparatus Staffing
Other Miscellaneous` 355 7:37 238 7:20 Aventura
Total 5,767 5,475 Station 8-Aventura 0 00 BLS Engine-1 4 FF/EMT
2900 Aventura Boulevard
`Expedited response using lights and sirens is only used when responding to Life Threatening Battalion Chief-1 1 FF/PARA
&Structure Fire incidents. Rescue-1 3 FF/PARA
Station 33-Aventura South 0.00 Rescue-1 3 FF/PARA
The City of Aventura is primarily served by MDFR's 2601 Point East Drive
Aventura Station 8 and Aventura South Station 33 which Station 31-North Miami Beach 098 60'ALS Aerial-1 2 FF/PARA
17050 NE 19 Avenue 2 FF/EMT
provided 89% of the responses into the City during 2015 Rescue-1 3FF/PARA
as depicted in Table II. Station 63-Highland Oaks 1655 1.22 ALS Engine(HazMat 2 FF/PARA
NE 205 Street Support)-1 2 FF/EW'
Table II Rescue-1(Currently
located at Station 78-
MDFR Stations/Units Responding Into the City of Aventura Eastern Shores)
Calendar Years 2014 and 2015 Station 22-Interama 1.46 105'BLS Ladder-1 4 FF/EMT
15655 Biscayne Boulevard
2015 2014 Station 10-Sunny Isles 1.71 75'ALS Ladder-1 2 FF/PARA
Responses Provided By: Incidents % Incidents % 175-172 Street 2 FF/EMT
Rescue-1 3 FF/PARA
Station 8-Aventura 3,785 66% 3,677 67% Station 78-Eastern Shores 2.46 Rescue-1 3 FF/PARA
16435 NW 35 Avenue
Station 33-Aventura South 1,347 23% 1,229 22% Station 20-North Miami East 3.23 ALS Engine-1 2 FF/PARA
13000 NE 16 Avenue 2 FF/EMT
Other Stations 401 7% 355 6% Battalion Chief-1 1 FF/PARA
Rescue-1 3 FF/PARA
Station 31-N.Miami Beach 234 4% 214 5%
Station 32-Uleta 3.40 ALS Engine-1 2 FF/PARA
Total 5,767 100% 5,475 100% 358 NE 168 Street 2 FF/EMT
Rescue-1 3 FF/PARA
Station 21-Haulover 4.11 BLS Engine-1 4 FF/EMT
Within the City of Aventura, MDFR has two (2) fire 10500 Collins Avenue
100'BLS Platform-1 4 FF/EMT
rescue stations; one (1) Battalion Chief; two (2) rescue Battalion Chief-1 1 FF/PARA
transport units; and one (1) suppression unit which is a Rescue-1 3FF/PARA
BLS Engine. Station 38-Golden Glades 4.39 60'ALS Aerial-1 2 FF/PARA
575 NW 199 Street 2 FF/EMT
Rescue-1 3 FF/PARA
Note:FF/PARA=Firefighter Paramedic,FF/EMT=Firefighter Emergency Medical Technician
Miami-Dade Fire Rescue Department
Services to
The City of Aventura
24 firefighters and two (2) command chiefs would be
—11111111111141111111!:
. required.
r
Based on MDFR's current dispatch protocol, MDFR
• . .`.. , _ .__.._.. _,-;,� would dispatch three (3) suppression units, one (1) aerial
•att, -}+" (platform, ladder or aerial), one (1) rescue, and one (1)
. i
Battalion Chief, exceeding NFPA's recommended
e 0.0.0dispatch to a structure fire at a medium-hazard
occupancy. If MDFR determines that it is a working fire,
- — MDFR also would dispatch another Battalion Chief, a
Station 33
Safety Officer, an Air Truck, a Command Van and a Fire
.r , - !.. Aventine South Investigator to the incident. To a structure fire at a high-
x' 2001 Point East Drive hazard occupancy, MDFR's initial dispatch would also
Aventine,FL 33160 surpass NFPA's recommended response. MDFR would
Aventura South Station 33 serving the City of Aventura dispatch four (4) suppression units, two (2) aerials
(platform, ladder or aerial), two (2) rescues, and two (2)
MDFR's closest rescue units are housed within the City Battalion Chiefs. MDFR would dispatch additional
of Aventura at MDFR Aventura Station 8 and Aventura support as noted to a working fire.
South Station 33. MDFR's next closest medical
response units are located 0.98 miles southwest of the During 2015, MDFR dispatched more than 390
City at MDFR North Miami Beach Station 31, which firefighters and 150 units to structure fire incidents in the
houses one Rescue and one 60-foot ALS Aerial. City of Aventura. For example, on January 2, 2015
MDFR dispatched 12 units, equating to 34 firefighters,
As a result, within four and a half miles of the City of three (3) Engines, two (2) Aerials, one (1) Ladder, two
Aventura, MDFR has 22 front-line response units, 18 of (2) Rescues, one (1) EMS Captain, and three (3)
which are ALS units including nine (9) rescues, six (6) Battalion Chiefs to extinguish a building fire at 18051
suppression units and three (3) Battalion Chiefs. Daily Biscayne Blvd.
there are 70 firefighters on duty, 41 which are certified
paramedics assigned to these units. Similarly on May 26, 2015 MDFR dispatched seven (7)
units, equating to 29 firefighters, two (2) Engines, one (1)
■ F ' Aerial, one (1) Ladder, one (1) Rescue, and one (2)
m Battalion Chiefs to extinguish a fire at 3711 NE 200
--- .— ? Street.
' Medical Emergencies
ilir NFPA Standard 1710 sets guidelines for service
' ® response to Emergency Medical Services (EMS) and fire
ems ,
calls. ALS units should, 90 percent of the time, arrive at
_ , :`_ an incident within eight (8) minutes of the time an EMS
V- Stators 31
call is received.
North Miami Beach
17050N.E.19th Avenue MDFR has 54 frontline rescue units, each staffed by
u,c,� ; ;? liiorTMamiBeach,FL 33162 three (3) State of Florida certified paramedics. MDFR
North Miami Beach Station 31 serving the City of Aventura offers patient transportation options. Patients with life-
threatening emergencies will be transported to the
Structure Fires closest appropriate medical facility within Miami-Dade or
Broward County. MDFR will transport patients without
Based on structure and unit information provided by the life-threatening emergencies to the medical facility of
Miami-Dade County Property Appraiser, the City of their choice. MDFR also has Emergency Medical
Aventura has 679 single-family and duplex units, 24,139 Services Captains who act as patient advocates in
multi-family and condo units, and 508 commercial, ensuring the timely transfer of patients to Miami-Dade
industrial, and other structures. The majority of the and Broward County medical facilities.
commercial, industrial, and other units would require a
high-hazard response to a structure fire incident in the
City. As a result, on an initial dispatch to a structure fire,
ATTACHMENT I
Page 1 of 4
Ste! - Miami-Dade Fire Rescue Department
+�r; Office of the Fire Chief
Jr' 9300 N.W.41st Street
I' S Doral,Florida 33170-2414
0E-pN.' T 786-331-5000 F 706-331-5101
miamidade.gov
Dear Valued Customer:
Recently,Miami-Dade Fire Rescue(MDFR) had the opportunity to serve you in your time of need.
MDFR's mission is to protect people, property, and the environment by providing responsive
professional and humanitarian fire-rescue services essential to public health, safety, and well-
being. Our firefighter paramedics are dedicated to providing the best possible care to Miami-Dade
County's residents and visitors. In order to assure that we continue to achieve our mission and
improve our service to you, we value your opinion regarding your experience with MDFR. Please
take a few minutes to complete the brief survey and return it in the enclosed postage-paid envelope.
Please visit us at www.miamidade.gov/mdfr/ to learn more about the specialized and diverse
services offered by MDFR as well as answers to the most frequently asked questions regarding fire-
rescue services.
As Fire Chief of Miami-Dade Fire Rescue, I thank you for taking the time to complete this survey.
Your responses will ensure we continue to provide you the highest available level of care. As your
fire-rescue department we are Always Ready and Proud to Serve You.
Sincerely,
(Q______--/COL4—.—
Dave Downey, Fire Chief
----3
Miami-Dade Fire Rescue Department
La traduccion en espanol se encuentra en el reverso de esta carta.
Tanpri gade sou do let sa-a you jwenn vesyon Kreybl la.
125 1'-66 2/Il
ATTACHMENT I
Page 2 of 4
Estimado cliente:
El Departamento de Bomberos y Rescate de Miami-Dade (MDFR,por sus siglas en ingles) two la
oportunidad de prestarle sus servicios cuando usted los necesito. El objetivo del MDFR es proteger
a los residentes, a las propiedades y a! medio ambiente mediante la prestacion de servicios de
bomberos y rescate profesionales y humanitarios con respuesta a las necesidades de los residentes
del condado que son esenciales para la salud,la seguridad y bienestar publicos.Nuestros bomberos
y paramedicos se dedican a prestar el mejorservicio posible a los residentes y visitantes del Condado
Miami-Dade. Para continuar realizando nuestros objetivos y mejorar aun más nuestros servicios,
valoramos su opinion sobre la experiencia que usted tuvo con el MDFR. Por favor sfrvase dedicarle
unos minutos a Ilenar la siguiente encuesta y por favor haganosla Ilegar en el sobre adjunto de
franqueo pagado.
Sfrvase acudira www,miamidade.gov/mdfr/para que se entere de más detalles acerca de los diversos
servicios especializados que presta el MDFR asf tomo de las respuestas dadas a las preguntas que
se hacen con mas frecuencia sobre los servicios de bomberos y rescate.
Como Jefe del Cuerpo de Bomberos y Rescate de Miami-Dade, le agradezco el haberse tornado el
tiempo necesario para Ilenar esta encuesta.Sus respuestas garantizarAn que continuemos prestando I
el nivel de atencidn mas alto posible. Como su departamento de bomberos y rescate, nosotros
siempre estamos listos y orgullosos de prestarle nuestros servicios.
Atentamente,
Dave Downey,Jefe del Cuerpo Bomberos y Rescate de Miami-Dade
Tre the kliyan: F
Resamman, Depatman Ponpye ak Sekou Miami-Dade (MDFR) te jwenn opdtinite you sevi w le w l
te nan bezwen, Misyon MDFR se you pwoteje pep la,pwopriyete yo,ak anviwonnman an nan bay
sevis sekou pwofesyonel rapid e imanite ki esansyel a sante piblik, sek frite ak byennet. Teknisyen
Medikal ljans Ponpye nou yo konsakre yo a bay pi bon kalite swen posib a rezidan ak vizite Konte
Miami-Dade yo. Pou asire ke nou kontinye akonpli misyon nou ak amelyore sevis nou ba w yo, j
opinyon w de eksperyans w ak MDFR enpotan you nou. Tanpri pran ke Ike minit you ranpli yon ti I
sondaj epi retounen nan anvldp deja tenbre ki akonpaye liya. II
Tanpri ale sou www.miamidadegov/mdb/you aprann plis sou dives sevis ak sevis espesyalize
MDFR ofri yo ak you jwenn repons a kestyon ki poze pi souvan yo konsenan sevis ponpye ak sekou.
Anlan Chef Ponpye Depatman Ponpye ak Sekou Miami-Dade, mwen remesye w you tan w you
ranpli sondaj sa-a. Repons w yo va asire ke nou kontinye ba w pi bon kalite swen posib. Antan
depatman ponpye ak sekou,nou Toujou Pre epi Fye you Nou Sevi w.
Ak tout respe,
Dave Downey, Chef Ponpye Depatman Ponpye ak Sekou Miami-Dade
ATTACHMENT I
Page 3 of '! .'
Miami-Dade Fire Rescue r r
,•'
Survey Enctuesta Apercu
Directions: Please take a moment to answer this survey.Your responses will help MDFR improve services
we provide to Miami-Dade County residents,Your identity will remain anonymous unless you provide your
contact information at the bottom of this survey.The postage is paid; simply drop it in the mail.Thank You.
Inslrucciones: Sirvase dedicar twos minutos parr conieslar esta encuesla. Sus respue-slas ayudaran al
Nepartamento de liomheros y Rescale (MDFR, su sigla en inglc^:) a nR-!jorar los servicios clue proporcionan
a los residentes del Condado de Miami-Dade. Su idenlidad pennaneceri anoninn, a no sea' clue listed
provea sus lalos personales para SCF cantac:tado. El 'torte de correos esti pagado; solo bene quo pone- la
encuesta en el buzon. Gracias.
Direksyon: Tanpri pran yon ti woman you reponn a sondaj sa a. Repons w yo va ede MDFR amelyore
sevis yap bay reziclan Konte Miami-Dade yo. Iclantite w ap ret sekre anmwenske w bay enfomasyon you
kontakte w anba paj sondaj la. Si w to vie repons w yo rete sekre selman dekole etiket ki gen adres w a
anba paj Ia. Mesi. •
1=Strongly Disagree I= En lolal desacucrde 1=Vreman Padako
2= Disagree 2= En desacuerdo 2= Padako
3= Neutral 3= Neutral 3= Neutre
4=Agree '1= En acuerdo 4= Dako
5= Strongly Agree 5= MI iy de animal() 5=Totalman Dako
MDFR responded to your needs in a timely manner. MDFR treated you in a professional manner.
tvIDFR atc:,nclie sus necesidades a Hempo. \'lF)FR to kaki de forma professional.
MDFR te reponn a bezwen w byes vit. MDFR te trete w avek respe.
1 2 3 4 5 1 2 3 4 5
MDFR explained your treatment to you. MDFR met your expectations when you
MDFR le explico su lratamiento. requested assistance.
MDFR le esplike w tretnian w yo. MDFR llen6 sus expeclalivas en el inomcano
1 2 3 4 5 clue nsum1 solicilo eisislencia.
MDFR pat clesi w de sa w te atann deli le
w te mantle asistans.
1 2 3 4 5
•
OPTIONAL/OPCION/PREEERE
Nance/nnmi ii i'Inom
Addresshliiv(I-iltaches
City/ciwlmVvil Stateksiadc/era Zip/ni&lignpu..i.d VIM postal
Phonenelf;c0a,Vielefon
emailkurlPU rloc Il IiicI1iniei
U531%66 2.09
ATTACHMENT I
Miami-Dade Fire Rescue Page4of4 pprA
III;
Survey Erwuesta Apercu
Please take a moment to provide additional comments within the space provided. If you wish to be
contacted, please provide your contact information on the front of this survey.
Sfnnsededicarunmemento de.sudemi para ptporcionarinformacienadicionalenelespaciodesig 'ado
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non w, adres telefon ak imel w anba premye pa sondaj la.
Miami-Dade Fire Rescue Attachment II
Customer Feedback Surveys
Emergency Medical Services Provided to the City of Aventura from January 1, 2015 through December 31, 2015
Alarm St Date of Survey 41' Q2' Q3'r 04" Average Comments
5004152 06-Jan-15 5 5 5 5 5.00
5008567 12-Jan-15 5 5 5 5 5.00
5008696 12-Jan-15 5 5 5 5 5.00 IT IS WONDERFUL TO KNOW THAT IN AN HOUR OF NEED DADE COUNTY PROVIDES EMERGENCY SERVICE TO THE CITIZENS.
5009180 13-Jan-15 5 4 4 4 4.25
5015460 21-Jan-15 4 4 4 4 4.00
"MDFR TOOK 30 MINUTES TO REACH ME IN THE AVENTURA DOG PARK."(NOTE: THE ACTUAL TIME FROM CALL RECEIPT TO MDFR UNIT
5019801 27-Jan-15 2 5 5 2 3.50 ARRIVAL WAS 11:27MINUTES.)
5023274 01-Feb-15 5 5 5 5 5.00 THEY WERE WONDERFUL,EFFICIENT,KNOWLEDGEABLE AND CARING.
THE FIRE RESCUE RESPONDED AS QUICKLY AS POSSIBLE EVEN DISPATCHED 3 UNITS....2 ARRIVED AT THE SAME TIME.UNFORTUNATELY,THE
8:37 IT TOOK TO RESPOND STILL WAS NOT FAST ENOUGH TO SAVE MY MOTHER. I AM NOT MAD. I RECOGNIZE THE SITUATION OF WHERE
SHE LIVED AND HER BUILDING IS NOT EASY TO GET TO.SO 8:37 IS STILL"FAST" RESPONSE TIME IN MY OPINION. POSSIBLY LOOK FOR WAYS
5023886 01-Feb-15 3 3 4 4 3.50 TO IMPROVE TIME TO<SMINS.
5025960 04-Feb-15 5 5 5 5 5.00 EXCELLENT RESPONSE.
5026119 04-Feb-15 5 5 5 5 5.00
5027603 06-Feb-15 5 5 5 5 5.00
5031445 11-Feb-15 5 5 5 5 5.00
I WANT THEM ALL TO KNOW HOW GREATFUL I AM. I HAD REALLY DIFFICULT PROBLEMS VERY UNUSUAL FOR ME AND THEY MADE ME FEEL
5032368 12-Feb-15 4 5 5 5 4.75 SAFE FOR A SHORT TIME I WAS WITH THEM.THANK YOU ALL.
5034752 16-Feb-15 5 5 5 5 5.00 A MILLIONS THANKS FOR YOUR PROMPT AND GENEROUS ATTENTION.
5042065 25-Feb-15 5 5 5 5 5.00
5043006 26-Feb-15 5 5 5 5 5.00
5042702 26-Feb-15 5 4 5 5 4.75 "VERY PROFESSIONAL FAST RESPONSE DESCRIBES YOUR SERVICE"
5046233 02-Mar-15 5 5 5 5 5.00
5047540 04-Mar-15 5 5 5 5 5.00
5049157 06-Mar-15 5 5 5 5 5.00
5052386 10-Mar-15 5 5 5 5 5.00 I TRULY APPRECIATE THE PROFESSIONAL AND CARING WAY THAT I WAS TREATED.
5062879 23-Mar-15 5 5 5 5 5.00 THEY WERE EXCEPTIONAL IN EVERYTHING THEY DID.
5063701 24-Mar-15 5 5 5 5 5.00 I WAS GREATLY IMPRESSED WITH THE CARING AND FRIENDLY MANNER IN WHICH THE EMTS PERFORMED THEIR JOBS.
5064448 25-Mar-15 5 5 5 5 5.00
5065816 27-Mar-15 5 5 5 5 5.00 I WAS UNCONSCIOUS AT THE TIME,HOWEVER I TRULY BELIEVE THAT THEY DID EVERYTHING NECESSARY TO SAVE MY LIFE.
5068414 30-Mar-15 5 5 5 5 5.00
5073339 05-Apr-15 5 5 5 5 5.00 THANK YOU.THEY WERE WONDERFUL!
5073376 05-Apr-15 5 5 5 5 5.00
5076347 09-Apr-15 5 5 5 5 5.00 WE WERE TREATED IN A VERY PROFFESIONAL MANNER AND ALSO GIVEN THE REQUIRED ASSISTANCE VERY PROMPTLY.
5076407 09-Apr-15 5 5 5 5 5.00 SERVICE WAS VERY GOOD,KIND AND GENTLE.THANK YOU.
1 Prepared by BPFS 2/1116(AG)
Miami-Dade Fire Rescue Attachment-ll
Customer Feedback Surveys
Emergency Medical Services Provided to the City of Aventura from January 1, 2015 through December 31, 2015
Alarm# Date of Survey Q1' Q2" QP Q4• Average Comments
5076434 09-Apr-15 5 4 5 5 4.75
5084905 20-Apr-15 5 5 5 5 5.00 THEY WERE PROFESSIONAL,COMPASSIONATE,QUICK,EVERYTHING I NEEDED AT THAT TIMET I HONESTLY BELIEVE THEY SAVED MY LIFEIIII
5085526 21-Apr-15 5 5 5 5 5.00 I CAN SAY THAT I APPRECIATE YOUR SERVICE VERY,VERY MUCH&THANK YOU.
`
5087594 23-Apr-15 5 5 5 5 5.00 THEY WERE GREAT! VERY PROFESSIONAL AND CAREFUL.THANK YOU.
5089229 25-Apr-15 5 5 5 3 4.50
-
5095358 03-May-15 5 5 5 5 5.00
5099909 09-May-15 5 5 5 5 5.00
5100821 10-May-15 4 4 4 5 4.25
5102378 12-May-15 4 5 5 5 4.75 THANK YOU FOR ALL THE SERVICE.
5104733 15-May-15 4 4 5 5 4.50
5106823 18-May-15 5 5 5 5 5.00 RAPID,CARING,PROFESSIONAL.
5106676 18-May-15 4 3 5 5 4.25
5114443 28-May-15 5 5 5 5 5.00
5118394 02-Jun-15 5 5 5 5 5.00 I AM VERY GRATEFUL FOR YOUR PROMPT AND PROFESSIONAL SERVICES PROVIDED.GOD BLESS YOU.
5118670 02-Jun-15 4 4 5 4 4.25
5121808 06-Jun-15 5 5 5 5 5.00
5125266 11-Jun-15 5 5 5 5 5.00
5130295 17-Jun-15 5 5 5 5 5.00
5129655 17-Jun-15 4 5 5 5 4.75 VERY KNOWLEDGABLE,I WAS TREATED WITH CARE AND PATIENCE.
5132098 20-Jun-15 5 5 5 5 5.00
5134106 22-Jun-15 5 5 5 5 5.00
5141124 01-Jul-15 5 5 5 5 5.00
5143098 04-Jul-1S 5 5 5 5 5.00 EXCELLENT!PROVIDED PROFESSIONAL KIND,AND COURTEOUS SERVICE IN OUR TIME OF NEED.THANK YOU VERY MUCH.
5144682 06-Jul-15 5 4 5 5 4.75
5146581 08-Jul-15 5 4 5 5 4.75
5149544 12-Jul-15 5 5 5 5 5.00
5151227 14-Jul-15 5 5 5 5 5.00
5153850 18-Jul-15 5 5 5 5 5.00
5156298 21-Jul-15 5 5 5 5 5.00 RESPONDERS WERE TIMELY AND SHOWED GOODJUDGEMENT.
5159286 25-Jul-15 5 5 5 5 5.00 EXCELLENT,PROFESSIONAL AND QUICK ATTENTION.NO COMPLAINTS.
THE CREW THAT RESPONDED TO THE CALL WAS PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE. MY ONLY CRITICISM WAS THAT IF I
WAS HAVING A HEART ATTACK OR A STROKE, IT WOULD NOT HAVE BEEN ON CAUGHT ON TIME.THERE WAS ABOUT A 30 MINUTE WAIT
5166349 03-Aug-15 2 5 5 5 4.25 TIME FOR THEIR ARRIVAL.
2 Prepared by BPFS 2/1/16(AG)
Miami-Dade Fire Rescue Attachment II
Customer Feedback Surveys
Emergency Medical Services Provided to the City of Aventura from January 1, 2015 through December 31, 2015
Alarm# Date of Survey Q1• Q2" QV Q4• Average Comments
EXCEPTIONAL SERVICE AND PROFESSIONALISM! AMAZING PEOPLE SKILLS. CAPABLE OF TURNING A TRAGEDY INTO A MISFORTUNE, AND
THEN BEING ABLE TO MANAGE SUCH MISFORTUNE AND MAKE IT SEEM AS SOMETHING THAT CAN BE ADDRESSED AND TREATED,ABLE TO
5167210 04-Aug-15 5 5 5 5 5.00 PROVIDE COMFORT IN A MUCH NEEDED MOMENT!THANK YOU!!!
5168512 06-Aug-15 5 5 5 5 5.00 THE THREE FIREFIGHTERS THAT CAME TO HELP WERE EXTREMELY KIND AND HELPFUL.
5174055 13-Aug-15 4 4 5 4 4.25
5174638 14-Aug-15 5 5 5 5 5.00
5175678 15-Aug-15 5 5 5 5 5.00 GREAT KNOWLEDGEABLE PEOPLE!COURTEOUS AND KIND!
5179804 21-Aug-15 5 5 5 5 5.00
5180233 21-Aug-15 5 5 5 5 5.00
5182404 24-Aug-15 5 5 5 5 5.00 EVERYTHING WAS DONE IN A PROFESSIONAL MANNER AND VERY COURTEOUS.
5184469 27-Aug-15 5 5 5 5 5.00
5186298 29-Aug-15 5 5 5 5 5.00 THANK YOU FOR YOUR SERVICES.EVERYTHING WAS DONE IN A PROFESSIONAL MANNER.
5189110 01-Sep-15 5 5 5 5 5.00
5191898 05-Sep-15 5 5 5 5 5.00
5194044 07-Sep-15 5 5 5 5 5.00 EXCELLENT AND QUICK SERVICE.
5195852 10-Sep-15 5 5 5 5 5.00 CREW WAS EXTREMELY PROFESSIONAL.THANK YOU ALL.
5198351 13-Sep-15 5 5 5 5 5.00
5200838 16-Sep-15 5 5 5 5 5.00 THANK YOU MDFR.
5202390 18-Sep-15 5 5 5 5 5.00
5203096 19-Sep-15 5 5 5 5 5.00 I WAS SO GRATEFUL FOR YOUR ASSISTANCE.IT WAS THE FIRST TIME I EVER NEEDED THEM.
5204724 21-Sep-15 5 5 5 5 5.00
THE GENTLEMEN WHO ATTENDED MY CALL WERE EXCELLENT AT THEIR JOB. WELL TRAINED, GREAT HUMAN RELATIONS AND GENTLE.
THANK YOU FOR DOING OUR JOB IN PUTTING OUR LIVES IN SUCH CAPABLE HANDS.I'M APPROACHING 96 YEARS YOUNG AND I APPRECIATE
THAT,AS AN AMERICAN,I COULD ACTUALLY CONVERSE IN MY OWN LANGUAGE AND BE UNDERSTOOD AND LAUGH WHILE BEING IN SUCH
5208368 • 25-Sep-15 4 5 5 5 4.75 PAIN.THANK YOU!SOMETIMES I FEEL LIKE I LIVE IN A FOREIGN COUNTRY.GREAT JOB.
5208659 26-Sep-15 5 5 5 5 5.00
5210643 28-Sep-15 5 5 5 5 5.00 THE GROUP THAT CAME WAS VERY PROFESSIONAL AND HELPFUL.
5211426 29-Sep-15 5 5 5 5 5.00 CARING,COMPASSIONATE,UNDERSTANDING.LISTENED TO OUR FEARS.MADE US COMFORTABLE AND RELAXED US!
5216328 OS-Oct-15 5 5 5 5 5.00 TWO WORDS THE BEST.
5216810 06-Oct-15 5 5 5 5 5.00 THE SERVICE THAT THEY GIVE EVERY TIME THEY COME IS EXCELLENT.
5217064 06-Oct-15 5 5 5 5 5.00
5220558 11-Oct-15 4 4 4 4 4.00 THIS DEPARTMENT IS WONDERFUL;THEY ARE HELPFUL CARING AND FAST.
3 Prepared by BPFS 2/1/16(AG)
Miami-Dade Fire Rescue Attachment-Il
Customer Feedback Surveys
Emergency Medical Services Provided to the City of Aventura from January 1, 2015 through December 31, 2015
Alarm It Date of Survey Q1* Q2" Q3* Q4• Average Comments
I WOULD LIKE TO TAKE THIS OPPORTUNITY TO THANK THE PARAMEDICS THAT ATTENDED TO MY NEEDS ON OCT.17, 2015 AT ABOUT
10:15AM.THEY WERE COURTEOUS, KIND AND COMPASSIONATE.THEY EXPLAINED EVERYTHING TO ME AND TREATED ME WITH RESPECT
AND CONCERN. THEY WERE EXTREMELY CONSCIENTIOUS AND RELIEVED MY FEARS BECAUSE I KNEW I WAS IN THE HANDS OF
EXCEPTIONALLY CAPABLE GROUP OF PROFESSIONALS.PLEASE ACKNOWLEDGE THE PARAMEDICS THAT HELPED ME AND LET THEM KNOW I
5225655 17-Oct-15 5 5 5 5 5.00 APPRECIATE AND SAY THANK YOU FOR THEIR DEDICATION TO THEIR PROFESSION AT MY TIME OF NEED.
5227603 19-Oct-15 5 5 5 5 5.00
5228118 20-Oct-15 5 5 5 5 5.00 VERY PROFESSIONAL,FRIENDLY MANNERS.THANK YOU.
5230821 24-Oct-15 5 5 5 5 5.00
5233253 27-Oct-15 5 5 5 5 5.00 THE MEN WERE KIND AND RESPECTFUL TO MY MOTHER.
5234285 28-Oct-15 5 5 5 5 5.00
5236541 31-Oct-15 5 5 5 5 5.00
5237741 02-Nov-15 5 5 5 5 5.00
5237672 02-Nov-15 5 5 5 5 5.00 I AM VERY SATISFIED WITH THE FIRE RESCUE.THANK YOU VERY MUCH.
5238394 03-Nov-15 5 5 5 5 5.00
5242621 08-Nov-15 4 5 5 5 4.75 EXCELLENT SERVICE,PROFESSIONAL KIND AND COMPASSIONATE.THANK YOU.
5244125 10-Nov-15 5 5 5 5 5.00
5245358 12-Nov-15 5 5 5 5 5.00
GREAT PEOPLE! IMMEDIATE RESPONSE, PROFESSIONAL AND KNOWLEDGEABLE.THANK YOU,THANK YOU ALL FOR TAKING GOOD CARE OF
5247679 14-Nov-15 5 5 5 5 5.00 ME.IT WAS MY FIRST EXPERIENCE.NOW I CAN TAKE COMFORT IN KNOWING YOU ALL ARE THERE FOR ME IF NEEDED.
5252442 21-Nov-15 5 5 5 5 5.00 THEY PROVIDED EXCELLENT SERVICE!
I FOUND MDFR TO BE PROFESSIONAL, PROPER, PROMPT, COURTEOUS, EFFICIENT AND HUMANE IN ALL WAYS.THE CREW WENT OUT OF
5254116 23-Nov-15 5 5 5 5 5.00 THEIR WAY TO SEE THAT WE WERE BEING PROPERLY CARED FOR.THANK YOU SO MUCH.
5255667 25-Nov-15 5 5 5 5 5.00
5256807 27-Nov-15 5 5 5 5 5.00 I'M VERY PLEASED AND HAPPY WITH THE SERVICE PROVIDED BY MDFR.
5257757 28-Nov-15 5 5 5 5 5.00 THANK YOU FOR THE EXCELLENT HELP YOU GAVE ME.YOU SAVED MY LIFE AGAIN,THANK YOU.
5259016 30-Nov-15 4 5 5 5 4.75 THEY WERE TERRIFIC AND VERY KIND.
5260288 02-Dec-15 5 5 5 5 5.00
5262190 04-Dec-15 4 4 5 5 4.50
5263540 06-Dec-15 5 5 5 5 5.00
*Refer to Attachment I for Questions.
4 Prepared by BPFS 2/1/16(AG)
Attachment III
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CITY OF AVENTURA
OFFICE OF THE CITY COMMISSION
MEMORANDUM
TO: Eric M. Soroka, ICMA-CM, City Manager
FROM: Mayor Enid Weisman
DATE: June 23, 2016
SUBJECT: Discussion Regarding City Investing in Israeli Bonds
Please place on the July Workshop Meeting a discussion regarding the City investing in
Israeli bonds.
CITY OF AVENTURA
OFFICE OF THE CITY MANAGER
MEMORANDUM
TO: City Commission
FROM: Eric M. Soroka, ICMA-CM, ager
DATE: July 14, 2016 /
SUBJECT: Community Services Advisory Board's Recommendation to Name
N.E. 188th Street Park
As previously discussed, ACES held a contest to name the new park being constructed
on N.E.188th Street. Below is a list of the top choices of the students at ACES:
Eagles Landing Eagles Park
Aventura City of Excellence School Young at Spirit Park
Rosa Parks Children's Playground Star Park
Miracle Park Sunshine Park
Sunset Park Excellence Park
Community Park Liberty Park
Thunderboat Alley Park Paradise Park
Waterview Park Marina Park
Bayside Park Echo Park
Peace Park
The Community Services Advisory Board met on June 23, 2016 and recommended the
following names for the City Commission's consideration:
Thunderboat Alley Park
Peace Park
Eagles Park
I have placed this item on the Workshop Agenda for the City Commission's
consideration.
EMS/act
CC01945-16